Return Policy

At Graham International Education Accreditation Agency (GIEAA), we are committed to providing high-quality services. Please read our return policy carefully before proceeding with any transactions.

  1. Eligibility for Returns
    • Accreditation fees, application processing fees, and related charges are non-refundable once the review process has commenced.
    • Refunds may only be considered in cases where a technical or administrative error has occurred on our part.
  2. Request for Refund
    • To request a refund, you must contact GIEAA within 7 calendar days of the transaction date.
    • All refund requests must include a detailed explanation and proof of payment.
  3. Non-Refundable Items
    • Fees related to completed applications, evaluations, certifications, or reports are non-refundable.
    • Refunds will not be issued for delays caused by incomplete or inaccurate submissions by the applicant.
  4. Processing Time
    • Approved refunds will be processed within 14 business days. The funds will be returned via the original payment method.
  5. Dispute Resolution
    • Any disputes regarding payments or refunds must be communicated to GIEAA through our Contact Us page. We will make every effort to resolve the issue promptly and fairly.
  6. Policy Updates
    • GIEAA reserves the right to modify this return policy at any time without prior notice. Updated policies will be posted on our website.

For further assistance or clarification regarding this policy, please contact our support team through our Contact Us page.

Last Updated: January 28, 2025

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